1. Introduction
The purpose of this policy is to establish a framework for identifying, evaluating, and managing risks that could impact Surrey Hills Motor Company Limited’s operations, assets, employees, customers, reputation, and legal obligations. This policy is integral to the company’s strategic and operational planning, ensuring the sustainability and growth of the business.

2. Scope
This policy applies to all aspects of Surrey Hills Motor Company Limited’s operations, including vehicle procurement, sales, maintenance, customer service, and administrative activities. All employees, management, and stakeholders are required to adhere to this policy.

3. Policy Statement
Surrey Hills Motor Company Limited is committed to a proactive approach to risk management, aiming to minimise potential threats and maximise opportunities. The company recognises that a systematic, structured, and continuous risk management process is essential for achieving its objectives and ensuring customer satisfaction and safety.

4. Risk Management Framework
The risk management process at Surrey Hills Motor Company Limited includes the following key stages:

a. Risk Identification: Systematically identify all potential risks that could affect the company, including operational, financial, legal, and reputational risks.

b. Risk Analysis: Assess the likelihood and potential impact of identified risks, categorising them as low, medium, or high.

c. Risk Evaluation: Determine the level of risk the company is willing to accept and prioritise the risks that need to be addressed.

d. Risk Treatment: Develop and implement strategies to mitigate, transfer, avoid, or accept risks. This may include operational changes, insurance, training, or emergency planning.

e. Monitoring and Review: Regularly monitor and review the risk landscape and the effectiveness of implemented risk management strategies. This should be an ongoing process to ensure the company adapts to new challenges and opportunities.

5. Roles and Responsibilities

Senior Management: Ensure that the risk management policy is aligned with the company’s objectives, provide necessary resources, and promote a risk-aware culture.

Risk Manager/Coordinator: Oversee the implementation of the risk management process, coordinate risk assessment activities, and report to senior management.

Department Heads: Identify and manage risks within their respective areas, ensuring employees are trained and aware of relevant risks and mitigation strategies.

Employees: Comply with all risk management procedures and report any identified risks or incidents to their supervisors or the risk manager.

6. Training and Communication
All employees will receive training on the risk management policy and procedures. Regular communication will be provided to ensure staff are aware of any changes or updates to the risk management strategy.

7. Policy Review and Improvement
This policy will be reviewed annually or following significant changes to the business or external environment. Feedback from employees, customers, and stakeholders will be considered to improve the risk management process.

8. Conclusion
Through effective risk management, Surrey Hills Motor Company Limited aims to protect its assets, employees, and customers, ensuring the company’s reputation for excellence and reliability in the automotive industry.

Last amended 12/02/2024