These terms and conditions outline the rules and regulations for the use of our website and services. By accessing our website and using our services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website or services.

1. General

1.1 Surrey Hills Motor Company is a registered company in England and Wales under company number 14766317. Our registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

1.2 These terms and conditions govern your use of our website and services, including the purchase of vehicles, finance, warranty, and sale or return services.

1.3 We reserve the right to modify or update these terms and conditions at any time without prior notice. Your continued use of our website and services after any changes indicates your acceptance of the modified terms and conditions.

2. Vehicles for Sale

2.1 All vehicles displayed on our website are subject to availability and confirmation of the price at the time of purchase.

2.2 We make every effort to ensure that the information on our website is accurate and up-to-date, but we do not guarantee the accuracy, completeness, or suitability of any information or materials found on our website.

2.3 The price of each vehicle includes VAT, but excludes any other taxes, fees, or charges that may apply.

2.4 We reserve the right to withdraw or amend any vehicle from sale without prior notice.

3. Deposit for Vehicle Reservation

3.1 To reserve a vehicle at Surrey Hills Motor Company, a non-refundable deposit is required. The amount and acceptable payment methods for the deposit will be communicated at the time of the reservation.

3.2 The receipt of the deposit ensures that the specified vehicle is reserved for the customer. Surrey Hills Motor Company will remove the vehicle from the sales market for a specified period, typically not exceeding 14 days, enabling the customer to finalise the purchase.

3.3 The deposit is strictly non-refundable, signifying the customer’s commitment to proceed with the purchase of the reserved vehicle. If the customer cancels the reservation or fails to complete the purchase within the agreed period, the deposit will not be returned.

3.4 When the customer proceeds with the purchase, the deposit will be applied towards the total purchase price of the vehicle.

3.5 Failure to complete the vehicle purchase within the agreed-upon timeframe will result in the retention of the deposit by Surrey Hills Motor Company as compensation for reserving the vehicle.

3.6 Exceptional circumstances where Surrey Hills Motor Company may decide to refund the deposit at its discretion will be clearly communicated to the customer.

3.7 All terms of the non-refundable deposit will be documented and provided to the customer at the time of the deposit transaction.

4. Finance

4.1 We offer finance options for the purchase of vehicles, subject to status.

4.2 Finance is provided by third-party lenders, and we act as a credit broker, not a lender.

4.3 The finance options available depend on your personal circumstances and credit history.

4.4 We do not guarantee that you will be eligible for finance, nor do we guarantee the terms or interest rates offered by the lenders.

4.5 If you choose to apply for finance, you will be subject to a credit check by the lender.

4.6 We may receive commission from the lender for arranging finance on your behalf.

5. Warranty

5.1 All vehicles sold by Surrey Hills Motor Company come with a 3-month warranty as standard.

5.2 The warranty covers mechanical and electrical breakdowns that occur during normal use of the vehicle.

5.3 The warranty does not cover damage caused by neglect, misuse, or modifications made to the vehicle.

5.4 The warranty is provided by a third-party warranty provider, and we act as an intermediary between you and the provider.

5.5 The terms and conditions of the warranty are set out in a separate document provided to you at the time of purchase.

6. Sale or Return Agreement

6.1 The Customer acknowledges that this Agreement pertains to the consignment of motor vehicles (“Vehicles”) to the Company for potential sale.

6.2 The Company agrees to accept the Vehicles on a sale or return basis, with the intention of selling the Vehicles on behalf of the Customer.

6.3 The Customer shall provide a detailed description and documentation of each Vehicle being consigned to the Company.

6.4 The Company reserves the right to accept or reject any Vehicle for consignment at its sole discretion.

6.5 The Customer confirms that they are the rightful owner of the consigned Vehicles and possess all necessary rights and documentation to enable their sale.

6.6 The Customer shall ensure that each consigned Vehicle is in good working condition, roadworthy, and complies with all legal requirements.

6.7 The Company may, at its discretion, undertake reasonable repairs, maintenance, or improvements to enhance the marketability of the consigned Vehicles. The Customer shall bear the costs of such actions, subject to prior agreement.

6.8 The Company and the Customer shall agree on an estimated selling price (“Price”) for each consigned Vehicle.

6.9 The Company shall be entitled to a commission (“Commission”) upon the successful sale of each Vehicle. The Commission percentage shall be agreed upon in writing between the parties.

6.10 The consignment period shall be agreed upon between the Company and the Customer. If no specific duration is agreed, the consignment period shall be considered as 90 days from the date of the Agreement.

6.11 The Customer may request the return of any consigned Vehicle at any time during the consignment period. The Company shall use reasonable efforts to accommodate such requests, subject to the return conditions specified in the following section.

6.12 If the Company sells a consigned Vehicle, the Company will deduct the Commission from the Price before transferring the remaining balance to the Customer.

6.13 If the Company is unable to sell a consigned Vehicle within a specified period, the Company will return the Vehicle to the Customer.

6.14 Liability for the Vehicle lies with the Company once the vehicle handover agreement has been confirmed, agreed, and signed by both parties.

7. Liability and Insurance

7.1 The Company shall exercise reasonable care in the storage, maintenance, and display of the consigned Vehicles.

7.2 The Customer agrees to maintain appropriate insurance coverage for the consigned Vehicles during the consignment period, including comprehensive coverage against loss, theft, damage, and liability.

7.3 The Company shall not be held liable for any loss, damage, theft, or destruction of the consigned Vehicles, except in cases of negligence or willful misconduct.

7.4 The Company shall not be liable for any wear and tear damage whilst in our possession.

8. Termination

8.1 Either party may terminate this Agreement by providing written notice to the other party.

8.2 Termination shall not affect the rights and obligations of the parties accrued prior to the termination date.

8.3 Termination costs of £500 are applicable if the owner wishes to terminate the contract early.

9. Governing Law

9.1 These terms and conditions shall be governed by and construed in accordance with English law.

9.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

10. COMPLAINTS

10.1 At Surrey Hills Motor Company, we are committed to delivering high-quality service and value the feedback of our customers. We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or entity that has made the complaint.

9.2 You can make a complaint here.

Thank you for choosing Surrey Hills Motor Company. If you have any questions about these terms and conditions, please contact us at sales@surreyhillsmotorcompany.co.uk.